FAQ

RainbowMart.pk currently delivers products all over Karachi and would soon launch deliveries all over Pakistan.

RainbowMart.pk accept various payment methods:

• Cash on Delivery
• Visa/Master/UnionPay Credit/Debit Cards
• JazzCash (Mobile Payments)

RainbowMart.pk ensure that your products are delivered as soon as possible. You would get your products within 1 to 3 days after order confirmation.

The delivery charges are as follow:

• Karachi: Flat shipping of Rs. 100 for most areas of Karachi (for items that weight below 10 Kg). Bahria Town etc would have Rs. 200 shipping fee.
• Rest of Pakistan: (courier charges as per actual / coming soon)

If your product is damaged, defective, or incorrect at the time of delivery, please contact us within 7 days. Items can be returned within 7 days of delivery i.e. if an item was delivered on 1st April, it can be returned till 8th April. Please note that “Change of mind” is not applicable on all products and  return request will not be processed for them.

All items must be returned is in original form (unused, unworn, original packaging, seals, and tags attached), along with all the accessories, manuals, and warranty card that came with it. All items sent for return first go through quality check to ensure they are returned in the original condition. If a product is returned to us in an inadequate condition, we reserve the right to send it back to you.

Returns are accepted within 7 days when the order is delivered and any product purchased on discounted price cannot be returned or exchanged.

Please visit Returns & Refunds page for more information.

You have to return with in 7 days from the delivery date. The process should be started within 7 days of delivery. Unfortunately after 7 days, we won’t be able to accept return request.

Warranty policy varies from vendor to vendor and product to product. RainbowMart.pk does not offer warranty claims directly. Warranty claims are processed directly through the vendor at their respective service centers.

Not all products come with a warranty. If the products are available with a warranty then it will be clearly mentioned in the product specification or description.

Please check Term and Conditions for more details.

We are available for you on calls and email:

• Help line: 0092-3-111-777-774
• Email: info@RainbowMart.Pk

Once an order is placed, you would receive an email regarding the placement of your order. Usually after this, our representative would contact you for the order confirmation and delivery details.

Please ensure that the details provided while placing the order are accurate, if we are unable to reach you on the provided number your order would be kept on-hold until contact is established and would ultimately be cancelled.

You can call us to cancel your order provided that the order in not dispatched. Please note that once usually after the confirmation call, for some items it may not be possible to cancel the order.

Contact Us at our helpline or through our email,  our customer support representatives are available to facilitate you.

If your product is damaged, defective, or incorrect at the time of delivery, please contact us within 7 days. Items can be returned within 7 days of delivery i.e. if an item was delivered on 1st April, it can be returned till 8th April. Please note that change of mind return request will not be processed.

All items must be returned is in original form (unused, unworn, original packaging, seals, and tags attached), along with all the accessories, manuals, and warranty card that came with it. All items sent for return first go through quality check to ensure they are returned in the original condition. If a product is returned to us in an inadequate condition, we reserve the right to send it back to you. If you return request is not approved we will inform about the reason. Your product will be sent back to you without any shipping charges.

Please get in touch with us and  place a request via email at : info@RainbowMart.Pk for corporate orders.